Refund policy

& Returns Policy

If something isn't quite right, you have 14 days from receiving your order to request a return, followed by a further 14 days to send your items back.

Please note: All returns must be in the original packaging with tags attached.

Where handling beyond normal inspection has reduced an item's value, an appropriate deduction may be applied to the refund.

Returns & Processing Times

Requesting a Return

To request a return, please email info@elitebehavior.xyz with the following details:

Order number
Email address associated with your order
Item(s) you wish to return
Whether you would prefer a refund or exchange
Preferred size, if requesting an exchange

Our team will provide the return address and further instructions.

Returning Your Items

Once you've notified us by email, you have 14 days to send your items back using Royal Mail.

Return shipping costs are the customer's responsibility for change-of-mind returns.

We recommend using a tracked service and keeping proof of postage.

Refunds

Refunds will be processed without undue delay, and no later than 14 days after we receive your returned items or evidence that they have been sent back, whichever comes first.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

If your entire order is cancelled, the original standard delivery charge, where applicable, will also be refunded.

Exchanges

If you would prefer a different size, please specify your requested size when contacting us.

Once your return has been received and inspected, we aim to dispatch your replacement within 3–5 working days, subject to availability.

You will receive a confirmation email once your replacement has been dispatched.

If your requested size is unavailable, our team will contact you to arrange an alternative solution or refund.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us with your order details.

Our team will assist you in resolving the issue and arrange return shipping at our expense.